Great Customer Care For Business Success

Welcome!

I am forever amazed when faced with a business employee who could care less about customer care. No welcome, no smile and sometimes no attention at all... almost like they're resentful of me being there. What was the employer thinking when hiring this lackadaisical person?!?!


The very first experience that every customer ought to encounter when coming into any type of business best be a pleasant, positive person greeting you upon entering the door. If nothing else, I like to receive a "Hello" and a smile... better yet, "How's your day going so far and can I help you?"


Positive customer care gestures can be the difference between a business doing well, or failing.


Thankfully, there ARE those employees that go beyond the "call of duty" and make every effort to be helpful and make the business transaction a positive one. I had such an experience yesterday!


I spontaneously went into Lordco Automotive Supplies in Burnaby, B.C. looking for a reflective screen to apply to the rear window of our van, that serves to eliminate blindspots when backing up. Though an item they normally carry, they didn't have one stocked on their shelves and I felt disappointed.


To my amazement, "Gene" happily took on the task of checking the computer for any supplies, found that there were actually five of them in the warehouse next door, THEN actually went and brought one back into the store for me to purchase.

Talk about WOW-ING me!

This search mission took ten minutes out of his busy day, but he was happily determined to find this item for me... and I left feeling well cared for! Now, THIS is how businesses grow... having employees who sincerely want to make a difference in their customer's experience! Gene certainly did in mine... and, yes, I will shop at Lordco again as a result.


If you are an employee in a business, know that you have a momentary opportunity to make a sweet difference in the lives of your customers... and as you extend even simple gestures of care to them, you leave a lasting impression in their minds encouraging them to come back!


You know what else I know about giving caring attention to others...

... as you make a difference in their lives, you will feel also better about yourself for being such a great person!


Go on, touch someone's life with your upbeat attention today... and watch what happens!



P.S. We talk more about this in our "Becoming the BEST YOU Possible" eBook... get your copy at www.life-balance-success.com



Warmly, Carolyn Clarke
www.innerfitness.ca

Psychological Health In the Workplace

I was really pleased to read in our very own daily newspaper, the Vancouver Sun, an article emphasizing the importance of businesses looking after the psychological wellbeing of their employees.

"Look after your people and they'll look after your business" is the advice that a local psychologist, Jennifer Newman and chairwoman of the Psychologically Healthy Workplace Collaborative is sending out. (A good message, I say!)

How exciting to gradually see more and more corporations getting the message that satisfied and nutured employees will attend to their work with clearer and happier commitment. Those companies that make attentive efforts to create healthier workplaces are finding that they're keeping their employees and are also more successful at attracting new employees to want to work with them.

(Image by Dreamstime)

Newman says that, "When people feel cared for, they are more loyal, committed and attracted to the company. When employees are rewarded for their work efforts and invited to be more involved in decision making, when they are given opportunities to balance work and home life better, they are generally more fulfilled in their work time.

Wow, it sounds like our Vancouver Airport Authority has a pretty wonderful Work and Life Balance Program in place... having won a Psychologically Healthy Workplace Award in 2004! Employees are offered flexible work schedules, "lunch and learn" sessions, fitness incentives and free yoga classes, stress management and nutrition classes, access to alternative healing methods, etc.

YVR has apparently observed a marked improvement in job fulfilment, a higher work attendance rate and a very low turnover rate since the beginning of their Balance Wellness Program began. Is it any wonder? People are HAPPY in their jobs!

This sounds SO encouraging. Heck, I 'd enjoy working in those conditions, too. Slowly but surely corporations are waking up to the fact that their employees are their greatest assets to mutual success!

Isn't this good news... I say, "It's about time!"

Warmly, Carolyn

Personal Change Consultant

www.innerfitness.ca

P.S. Head right over to http://life-balance-success.com/specialoffer.html and order your copy of our newly released "Becoming the BEST YOU Possible" eBook... special launch price available only until 6PM this Thursday the 7th!